Name: Red Glacier Monster Truck Tour - Unique Langjökull Glacier Tour from Gullfoss
Price: 22900 ISK

What are the Northern Lights?

**The Northern Lights**, also known as the **Aurora Borealis**, are the dancing lights; that many people come to Iceland hoping to see during the winter time. These lights can appear in many different colors however they most commonly present with a green or pink hue and generally in wispy streaks that shimmer softly through the sky. It is perhaps then unsurprising that the northern lights have something of a reputation throughout history due to their ethereal nature. Native American tribes such as the Menominee Indians saw the lights as the spirits of hunters and fishermen of particular notoriety while interestingly some Inuit tribes in Alaska saw them instead as the spirits of the animals that they had hunted. Even in medieval times the lights were regarded with some mysticality and it was a commonly held belief that visions of these lights were indicators of war or hard times on the horizon.

While many of these beliefs are no longer held the lights are no less fascinating to people and getting a chance to catch a glimpse of them is high on the bucket lists of many travelers. Sightings of the lights are much more common the closer you go towards the magnetic north pole of the earth and it is for this very reason that Iceland has become a popular country for those hunting for them. Not only is Reykjavik (Iceland's capital city) the northernmost capital city in the world but the entire country sits on what is called the 66th parallel north. What this means is that Iceland is 66 degrees north of the planets equatorial plane and sits around 61 km south of the arctic circle which can mean  it is a great location for regular and consistent sightings (depending on the weather).

When going out for a trip to see the northern lights you want to try your best to go out on an evening when the sky is clear and you want to try and avoid areas of heavy light pollution which is why many tours (such as the ones sold by us) will take you out of the city and to a location in the countryside where the display can be properly appreciated however if the lights are particularly strong then they can be seen from some areas of Reykjavik.


Northern Lights Info

Northern Lights Tours

## Northern Lights? Aurora Borealis?

 The Northern Lights are a natural phenomenon that occur when charged particles from the sun strike atoms in our atmosphere and cause them to light up. Over the years they have been believed to represent a number of different things such as the spirits of the dead passing on to the next life or an indication of upcoming war. Today we know them to represent the subtle ways in which the nature of our planet can be utterly breathtaking and with our unique longitude of being 66 degrees north of the equator means we get plenty of Northern Lights activity during the winter months.

Here at BusTravel Iceland we are committed to providing special and unique experiences for a wide variety of audiences so here we present to you our Northern Lights offerings which should have an option for everyone. Let us talk you through those options here! 


## Classic Northern Lights Tour

Join us for an journey into the cold Icelandic night to hunt for a glimpse of the Northern Lights on our comfortable new Mercedes-Benz and Setra coaches. While enjoying the amazing views we will keep you warm with a nice cup of hot chocolate and some traditional Icelandic candies.


original

### Included:

*   English speaking guide
*   Northern Lights
*   Hot chocolate and treats 
*   Free pick up from Bus Stop 12
*   Free retry tour if you don´t see the aurora


## Small Group Northern Lights Tour

For those who want to see the greatest light show on earth, in style, we offer the Northern Lights premium tour.
With a maximum group size of only 18 people this is the best way to ensure a more personal and intimate experience for your northern lights hunt.


Small group tour

### Included:

*   Professional English speaking guide
*   Northern Lights
*   Hot chocolate and treats
*   Free pick up from several accommodations and bus stops in Reykjavík
*   Free retry tour if you don´t see the lights


## Northern Lights Small Group Tour with Free Photos

For those who want to take the perfect picture of the Northern Lights or want their perfect picture being taken of them, this is your ideal tour.
With a maximum group size of only 19 people, we guarantee an intimate tour experience and we will do all we can to capture a great photo of you with the lights.


photography tour

### Included:

*   Professional English speaking guide
*   Free pictures
*   Northern Lights
*   Hot chocolate and treats
*   Guaranteed picturesque location
*   Free pick up from several accommodations and bus stops in Reykjavík
*   Free retry tour if you don´t see the lights


Northern Lights Tours in Iceland

*COVID-19 has changed the world and also we have to adapt. The safety of our guests and our staff is most important to us!*

Iceland has handled the COVID-19 pandemic extremely well, by being extremely well organised and implementing large scale testing and introducing a tracing app in the early stages. This approach was extremely successful so Iceland was one of the first countries to make it over the peak of the virus. Since the 15th June we have been welcoming guests into our country again.

![](https://res.cloudinary.com/getlocal/image/upload/v1669150642/org/Yjmm28wwJX8CR0h9O8xg/icelandpostcovid_fxd9mu.jpg)

### In order to prevent a second wave some rules have been implemented for the arrival of guests from overseas:

At the Keflavík airport and at the Seyðisfjörður ferry terminar you can choose between taking an on the spot COVID test, or immediately self quarantine for 14 days. The test is currently free, but from the 1st July it will cost every person over the age of 15 years old 9,000isk (if pre-paid). There are also certain countries excepted from this rule that count as safe countries. The government also strongly recommends that every guest downloads the tracing app *Rakning C-19*. There are some exceptions and you can find all updates and regulations on the [government website](https://www.covid.is/english).

At BusTravel Iceland we are, of course, following all hygiene regulations relating to COVID provided by the Icelandic Directorate of Health, the Icelandic Government and the World Health Organisation. We have also decided to implement more comprehensive safety procedures to ensure the health and safety of all our guests and our employees.

### These extra measures include the following:

*   All our guests and employees must wear face masks at any given time in our vehicles. If you don't bring your own mask you are able to purchase one from our guides. Children under the age of 8 will be exempt from this rule.
*   All our employees must regularly check on their health (including temperature check and overall wellbeing)

![](https://res.cloudinary.com/getlocal/image/upload/v1669150639/org/Yjmm28wwJX8CR0h9O8xg/facemaskiceland_qqcyxu.jpg)

### Our standard measures include the following: 

*   All our buses are cleaned and disinfected after every tour.
*   Touchpoints in the vehicles are disinfected at every stop.
*   All clothes worn by staff are washed on a hot cycle after every tour. 
*   Passengers are requested to wear clean clothes whilst travelling with us.
*   Hand sanitizer and soap are available for use on all our vehicles. 
*   Instructions on how to avoid infection can be found in all our vehicles. 
*   We maintain distancing on our vehicles by requesting travel companions to sit together, and all passengers remain in the same seat for the duration of the tour. 
*   Outside our buses we request that our guests keep a 2 metre distance between other travellers, not including their own travel companions.
*   All passengers are responsible for their property. We will hold lost property for 24 hours, unless a passenger specifically requests otherwise.

![](https://res.cloudinary.com/getlocal/image/upload/v1669150635/org/Yjmm28wwJX8CR0h9O8xg/thoracleaning_ogx8gx.jpg)

If you have any questions please feel free to contact us via email, chat or phone!
 

***We are looking forward to traveling with you in Iceland!***


The New Normal at Northern Lights Bus

# Frequently Asked Questions

## Information about the tours...

*   All our guides are professional English speakers. We encourage you to ask questions during the tour.
*   All the tours are suitable for ‘everyone’ but on our Northern Lights Tours the age limit is 8 years.
*   What is the difference between Premium vs Classic? A: Premium tours are operated on a Mercedes minibus, seating less than 18 passengers. Classic is operated on our comfortable coaches, seating up to 65 passengers.
*   Our tours do not include food (unless otherwise specified in the tour itinerary).
*   We have plenty of room for storage for those who need to bring along larger carry on items such as: luggage, fold up wheelchair, strollers.
*   Once you have booked with us you have access to your own booking information.  By selecting [here](https://my.bustravel.is/) to manage my booking . This will allow you to adjust anything needed to arrange your tour as needed.
*   All lost and found items are collected, logged, and stored. We advice to stop to our office to retrieve and find your item. It is good to email us with the description of the lost item if you are unable stop directly to our office. If you are unable to retrieve your items in person and need them shipped to you, passenger must purchase their shipping label [here](https://www.postur.is/en). This must be noted once the post takes possession of items we release all liabilities of how items are arrived. Every month all items not claimed will be donated to our local Red Cross.
*   We only pick up and drop off in Reykjavik city center. All accommodations that are within in the downtown area may not be possible for our buses to access, so we must redirect to designated Tour Bus Stops. The bus stops are regulated by Reykjavik city council and can be found in this map [here](http://busstop.is/).

### About our vehicles...

*   We operate the tours in different sizes of buses. The size of the bus depends on the number of bookings. Our premium tours are guaranteed on a small bus.
*   Our fleet consists of new Mercedes-Benz coaches, Mercedes-Benz sprinters and Setra coaches. Our goal is to have all buses younger than 12 months.
*   All our vehicles meet all the requirements to operate tours in Iceland.
*   We have storage space on the buses to store suitcases or a wheel-chair if necessary.

### Our drivers and guides...

*   All of our drivers and guides are experienced with all the necessary licenses to transport passengers in Iceland.
*   All our guides are professional English speakers.
*   Our guides are happy to answer questions you may have during the tour.

### Pick up information...

*   We offer free pickup from the Tour Bus Stop 12 (opposite Storm Hotel)
*   We also offer an additional pick up from several accomondations and bus stops in Reykjavík. 
*   We do not pick up or drop off in Hafnafjörður, Kópavogur, Garðabær, Keflavik or Grindavik.
*   We do not pick up from private accommodations - Air BnB. If your accommodation is outside of Reykjavík, the easiest pick up locations to reach are BSI Bus Terminal or Hlemmur square, where most city buses stop.
*   You can find information about local buses in Reykjavik and Iceland on [the website of strætó, the city bus operator](http://straeto.is/)
*   You will be dropped off at the same location you have been picked up from - when possible depending on traffic and the size of the street. Or you can ask the driver to drop you off at another location in downtown Reykjavík. If so, please arrange this while being at one of the sites, not right before reaching Reykjavik, to avoid drop off taking too long time and misunderstandings.
*   You do not need to print out the tickets. Save them on your digital device to show the driver when getting on the bus.

### Payments

*   We accept all major credit and debit cards. For cash payment we preferably accept Icelandic Krona, if you want to pay with another currency, please contact us as early as possible on [info@northernlightsbus.is](mailto:info@bustravel.is)
*   You can find the official exchange rates for ISK on the website of the Icelandic Central Bank or [a currency converter here](https://www.landsbankinn.is/?gclid=CO6HjsOBw84CFUFsGwodlOAOPA).
*   Based on our terms and conditions we require a 24 hours notice for cancellation of a tour to qualify for a full refund.
*   We will always post any holiday or seasonal promotions on our social media outlets @northernlightsbus 

### What to wear on a tour...

*   Iceland is a place with very unstable weather so you can expect anything at any time.
*   Warm, wind- and waterproof clothing is recommended.
*   During the winter you may find icy walkways so having a pair of ice-grips is not a bad idea.
*   All our tours are rather easy going so no need of any special gear.

### Special Offers

*   When booking a Special Offer or Northern Lights Bus Package, select the day of your arrival in Iceland in the calendar.
*   A few weeks prior to your arrival in Iceland, the tickets for each tour and transfer will be sent by email. All the necessary information - pick up times, locations, tour operators, contact details etc. are provided in the same email.
*   The tours in the Special Offers and Northern Lights Bus Packages have to be spread over several days. You select the dates you wish to join the tours during the booking process.

### Northern Lights Bus

*   Northern Lights are a natural phenomenon and depend on the sun activity and the cloud coverage. Therefore, the tours are operated depending on weather and aurora forecasts. Around 17.00 we can tell if the tour will be operated or not. If not, we will contact you and offer you to reschedule for free for the next day.
*   If the tour gets cancelled all the nights of your stay in Iceland, you can get a full refund.
*   If you go on the tour and no Northern Lights are seen, you can reschedule for free for as many times as you can. Please send us an email at [info@northernlightsbus.is](mailto:info@bustravel.is) to reschedule.
*   Northern Lights are only seen in darkness. Chances are higher between end of August and mid April.
*   The bus departs from Reykjavik and heads out to the direction where conditions are best - no cloud coverage and no light pollution. Follow the guide’s instructions when getting off the bus. Please be careful when walking around in the darkness.
*   Warm clothing as well as crampons are recommended.
*   A hot drink and a treat will be served during the tour. 

### Cruise ships

*   It takes around one to one and a half hour for people to disembark from the ship.
*   People on a cruise ship have to be back at the harbor 1 hour before the ship leaves.
*   The bus will be parked at the right hand side after you get out of the Icewear shop inside the cruise terminal.



How does it work

## Hunting for the Northern Lights

The Northern Lights are one of the most beautiful sights that Iceland has to offer and is an experience that makes it's way to the top of most travelers bucket lists. You will notice that when talking about Northern Lights tours many people refer to the trips as "Hunting" for sightings and this is because catching these sightings are not as simple as we make it look. Our expert team looks over various forms of weather data to try and predict the best spot for our busses to go to. From there our field team communicates with each other about areas of activity looking for the sweet spot where our guests will get the best experience.

## Forecasts and Predictions

Before we can find the best spot to trave to, the first thing we have to do is decide wether or not our Northern Lights tour is going to run that evening. When making an assessment on wether or not the tour will be on there is one primary factor that is taken into consideration: cloud coverage. We need a clear sky in order to see the Northern Lights. 

Another important point is the KP Index. This is a value that is given based on geomagnetic activity, the higher the geomagnetic activity is at that time then the higher the KP index score will be. The problem about this index is that it is not very accurate. The scale starts at 0 and goes all the way up to 9 with a 0 being indicative of little to no expected activity and 9 being indicative of a major geomagnetic event meaning a chance for very vivid lights. Does this mean that if the value is at a low number then you should not bother with the hunt for the lights? Of course not! The KP index is a good guide for what to expect but the aurora are rather difficult to predict and in our experience are always likely to surprise you. We regulary see amazing lights on a KP 0 and there have been nights with a KP 6 and we did not see any lights. As with most forecasts (such as weather forecasts) this KP index score is likely to change during the day and change frequently, but thankfully our team of Northern Lights veterans will take the hard work out of the equation for you.

## To tour or not to tour?

With the more complicated explanations out of the way, we will now go through the process that occurs when you book a Northern Lights tour with us. When you book you are given three options: the classic Northern Lights bus tour, the Small-Group Tour, or the Small Group Tour with Free Photos. The chances of seeing the lights are not effected by the tour you decide to choose, as all of our busses will try their best to ensure you get the best sighting. However the small bus options can be more flexible in terms of finding parking. 

On the day of your Northern Lights tour our team will spend the day looking at the weather maps and KP index information from various sources to decide wether or not the tour will be going ahead. We aim to make this decision in the late afternoon to ensure we have the most up to date data and when we decide we will send out emails to all of our guests informing them if the tour is on or off for that evening. If the tour is going ahead then all you will need to do is to be sure to arrive at your pick up point at the appointed time with your ticket however if the tour is not going ahead then we will offer to rebook you to another evening free of charge (dates offered will be based on availability and on a first come, first served basis). If you have not gone on a tour so far you are also entitled for a full refund if the tour does not go ahead. 

## We went out, but we didn't see anything?

While we try our best to ensure that all of our guests that go out on our Northern Lights tours get a chance to see the aurora, unfortunately sometimes mother nature conspires against us and we are not lucky enough to get a sighting. The decision as to whether the lights were seen or not on that evening will be made by the guide on the tour and if you did not get a viewing then you can contact our customer support team who will offer you a **second chance to try again on another evening for free**! 

Please note that rebookings are subject to availability and you may be rebooked onto a different tour than the one you orginially went on.


Articles

# How to Take Photos of the Northern Lights

*To be able to take pictures of the Northern Lights you need a couple of unique settings. Here is a guide on how to take Northern Lights photos with any device!*

![](https://res.cloudinary.com/getlocal/image/upload/v1669149289/org/Yjmm28wwJX8CR0h9O8xg/dsc6676web\_hnb69n.jpg "")

Witnessing the Northern Lights is on the bucket list of many people. Not only experiencing this beautiful phenomenon, but also getting the greatest photos to share with your friends and family! When you finally get the chance to see the Northern Lights it can happen very quickly and unexpectedly. To avoid spending hours in the cold and dark trying to set up your cameras, and not having time to enjoy the Northern Lights, it's a great idea to practice at home and have your camera ready before you go on the hunt.

Firstly, what camera and phone types can actually take pictures of the Northern Lights?

For all cameras the rule is, as long as your device has a manual mode which allows you to change at least the exposure time (minimum 10 seconds), you are good! You can also take better photos if you have a wide lense.

Almost all newer phone models can take pictures of the Northern Lights although for all Apple devices, aside from the iPhone 11, we recommend using an app.

Newer GoPro models also allow you to take pictures of the Northern Lights with the night mode working best.

For all devices a tripod is always very helpful as you will have to hold your device very stable for an extremely long time.

Here are a couple of tips that can help you set up your cameras and phones!&#x20;

![](https://res.cloudinary.com/getlocal/image/upload/v1669149281/org/Yjmm28wwJX8CR0h9O8xg/camera-nikon\_ga11jv.jpg "")


#### Let's start with DSLR cameras:

Set your camera on Manual Mode. You will find that it is most likely on the top of your camera on a little wheel where the Manual Mode is marked with a capital M. 


![](https://res.cloudinary.com/getlocal/image/upload/v1669149278/org/Yjmm28wwJX8CR0h9O8xg/mode-wheel_pqov78.png)


Now you can set the rest of the camera settings! You want to aim for a very long exposure time.&#x20;

Set your shutter speed to anything between 10 and 25 seconds. But note, if the screen shows you 15 this means 1/15 of a second and not 15 seconds! 15 seconds instead is marked as 15”. To correct this you will normally need to turn a wheel, although different devices have it located differently.


![](https://res.cloudinary.com/getlocal/image/upload/v1669149274/org/Yjmm28wwJX8CR0h9O8xg/exposure-time_tr3upo.jpg)


Your aperture should be set to the lowest number that is possible on your lense. Normally this is going to be somewhere between a f/1.4 and f/5.6, but choose the lowest option. The aperture can be found on a second wheel or with pressing a little button plus turning the first wheel.


![](https://res.cloudinary.com/getlocal/image/upload/v1669149271/org/Yjmm28wwJX8CR0h9O8xg/aperture_kjpqe6.jpg)


Your ISO should be quite high, something between 1600 and 3200 is a good option. If you go too high you risk getting a grainy picture. This setting can be found either in the menu or on a special button.


![](https://res.cloudinary.com/getlocal/image/upload/v1669149267/org/Yjmm28wwJX8CR0h9O8xg/camera-iso_bb5vva.jpg)


Last but not least, you need to switch your auto focus to manual focus. This can be found normally on the side of your lense. It is a little switch button and manual focus is marked with M.


![](https://res.cloudinary.com/getlocal/image/upload/v1669149263/org/Yjmm28wwJX8CR0h9O8xg/manual-mode_ioc0kl.jpg)


**Summary:** All the numbers depend on your camera, your lense, how bright the moon is and how bright the Northern Lights are. So all the numbers are to be understood as a guideline. Feel free to experiment with them!

As a general rule remember this:

*   The higher the number in the exposure settings - the brighter your picture
*   The lower the number in the aperture settings - the brighter your picture
*   The higher the number in the ISO settings - the brighter your picture

The ISO is the only thing that negatively affects the quality of your picture (though the greater the quality of your camera, the less you will see this effect). Otherwise your picture can become very grainy and develop colour spots in it, so be careful. If your picture is too dark it's always better to set the exposure time longer instead of setting the ISO higher.


## iPhone

Unless you have the iPhone 11 your phone camera app will not allow you to take good photos of the Northern Lights. In exceptional cases you may be able to use the camera, but it depends on light pollution and strength of the Northern Lights.

We strongly advise iPhone users to download an app. One we can highly recommend is called Northern Lights Photo Taker, the app costs you about $1.50 and works as follows:

You have the options between Weak, Moderate, Strong and Custom. The easiest way to get a good picture is to just click on Weak. This stands basically for weak Northern Lights which will make your picture the brightest. Under Custom you can do the settings the same way as you would on the DSLR cameras.

Make sure your Long Exposure Mode is enabled by clicking on the yellow aperture button down left.

The pictures will be saved in your gallery.

The iPhone 11 actually allows you to take good pictures of the Northern Lights with just the standard camera. It even automatically adjusts the settings so you don't need to do any work!

Finally, let's talk about Androids (such as Samsung, Huawei, Xiaomi, LG, etc.):





![](https://res.cloudinary.com/getlocal/image/upload/v1669149260/org/Yjmm28wwJX8CR0h9O8xg/iphone_zqzllp.jpg)


![](https://res.cloudinary.com/getlocal/image/upload/v1669149257/org/Yjmm28wwJX8CR0h9O8xg/android\_elzznt.jpg "")


## Samsung, Huawei etc.

All newer phone models will allow you to take pictures of the Northern Lights just with the normal camera. For example, Samsung started allowing you to do this with the S7.

They all work fairly the same, you click on your camera app, swipe to either the left or right and you will find something called PRO settings.

Here you can choose the same settings as on the DSLR cameras. Some phones allow you to do more than others but it will look something like this.

You normally don't have to worry about the white balance (marked with WB), this is normally just fine on the auto settings. If your picture should get weirdly red or any other color then you can play around with this setting.

You can test all this at home in a dark room. If your room is visible in your photo then your settings are good.

***Have fun!***


How to Take Photos of the Northern Lights

*Many people think the Northern Lights are only visible in December, but they are actually active all year long and visible much longer than you think!*

![](https://res.cloudinary.com/getlocal/image/upload/v1669146010/org/Yjmm28wwJX8CR0h9O8xg/nl-bus3mb-20200731120504\_qbqonh.jpg "")

The Polar Lights are a natural phenomenon that occur close to the north and south poles. Iceland is lucky enough to be located in the perfect spot to see the Northern Lights! This is not only true for Northern Iceland but actually for all of Iceland! 

From roughly the second half of August until the later portion of April you can experience them dancing in our night skies. Though they are active all year round! 

Many folktales tell us about the Northern Lights. Finnish legend talks about them most beautifully: they are said to be caused by a magic fox that walks through the snow, its tail pushing up the snow into the sky--and that's what the Northern Lights are! There is a super cute Youtube video telling this Finnish folklore story you can find here: [Watch on Youtube](https://www.youtube.com/watch?v=sN5goxeTfjc).

Though in many other folktales it becomes clear that people back in the day were actually mostly scared of the Northern Lights! In many places they were a sign of war to come or they were the spirits of the dead dancing in the sky. In Iceland it was said that if a pregnant woman looked at the Northern Lights her child would get cross eyed.

Nowadays we have science which can explain to us what they really are (check out our Northern Lights Science blog post to find out how they form) and as it turns out, we actually don't have to be that scared of them ;)

Finding the Northern Lights in Iceland can be a bit tricky: we need three main conditions in order to see the Northern Lights: 

1.  Darkness
2.  Clear skies
3.  Activity of the Northern Lights 

The first one, darkness, is the easiest one, we have dark enough nights from the later half of August until the later half of April. 

The second one, clear skies, is a bit more complicated since Iceland's weather changes a lot and we have a lot of rain. Because clouds will cover the view of the Northern Lights (you can compare the Northern Lights with the stars, they are happening above the clouds) we need a clear sky. 

The third one, activity of the Northern Lights, is the hardest. In fact we are not able to predict them--science is unfortunately not that far yet. Why that is the case is going to be explained in our “Northern Lights Science” blog post. Please don´t trust any Northern Lights prediction apps, as none of them will give you a reliable answer on whether you will be able to see the lights or not. On top of that, the scale of Northern Lights activity is often misunderstood. The KP index for example (which is most often used to predict Northern Lights activity) is a scale going from 0 to 9. On an actual 0 though you would still be able to catch some Northern Lights, but they might just be extremely weak. A 9 on the other hand is something that only happens every 500 - 700 years, so definitely nothing you should expect during your time in Iceland. Normally we have an activity level of a 2 or 3, and with that we can see really amazing Northern Lights! So even if the number sounds low, it is actually really good. In the end, though, as we said earlier, these predictions are like rolling dice: nothing you should put all your trust in.

So all we can do is go out on a night were the conditions are great--when we have dark nights and clear skies, get to the right location, and simply WAIT. Patience is truly the key to success here! 

***On that note we wish you all good patience and great success on your Northern Lights hunt!***


When can we see the Northern Lights

# Contact us

## Need some support?

If there is anything you need please do not hesitate to contact our awesome customer support team.

## Got questions? Need help?

If there is anything you need please contact us through

*   by sending us an email to [info@northernlightsbus.is](mailto:info@bustravel.is)
*   by calling us on +(354) 5393 888
*   We try to respond as soon as we can but outside of Icelandic business hours in you might experience slight delays.

### Changes

If you need to make changes to your reservation we'll do our best to accommodate. In most cases the booking can be changed directly as long as there open reservations. Sometimes if the date of travel is very close then a small change fee might be applied.

You can also log into [my.bustravel.is](https://my.bustravel.is/) and make changes to your booking yourself!

### Cancellations

For rescheduling, re-booking and canceling please contact us via e-mail info@northernlightsbus.is and include your booking number.

In case of a cancellation of any tour by NorthernLights Bus (due to unfavorable weather conditions, technical difficulties or else independent of our control), you will be offered to:

*   Either reschedule to another date of your choice (free of charge and provided if there is availability)
*   Or rebook to another tour (provided payment of the due amount before the tour if applicable and provided there is availability)
*   Or get a full refund (only available if this was the first try)

NorthernLights Bus reserves the right to cancel a booking when a tour was open to booking but should not have been available. In that case, the customers would be fully refunded if rescheduling is not possible.

All cancellations from customers should be notified via email to [info@northernlightsbus.is](mailto:info@bustravel.is) at least 24 hours prior to pickup time.

*   if a cancellation request from a customer is received with more than 24-hour notice, a full refund is given.
*   if a cancellation request from a customer is received with less than 24-hour notice or if the customers are a “no-show”, the trip will be charged full price.
*   If a cancellation request from a customer regarding a package consisting of multiple tours ("Special Offer") is received with less than 24-hour notice prior to the first activity or other booked item time, the whole package will be charged full price.

### Feedback

If you have any feedback, either good or bad we would love to hear it. We want to guarantee that the products we sell are of the highest quality.


Contact

# Terms and conditions

## General

NorthernLights Bus belongs to BusTravel Iceland, an Icelandic tour operator offering guided day tours from Reykjavik. Our products and associated services are available through purchase on our website www.northernlightsbus.is and any other resellers affiliated to NorthernLights Bus.

NorthernLights Bus reserves the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. NorthernLights Bus is not responsible for losses in the event of Force Majeure, such as natural catastrophes, strikes, weather, war or other causes outside of the control of NorthernLights Bus. Such losses and expenses are the personal liability of the traveler. We advise all customers to have a travel insurance, as they travel at their own responsibility on tours and transfers.

As a customer, you agree to comply with and are legally bound to our Terms and Conditions. It is your personal responsibility to read our Terms and Conditions and inform all the parties of your group about them before joining our tours.

## Product delivery

The customer(s) will receive a booking confirmation and a receipt for the purchase of our tour(s). Customer(s) are required to present the receipt on an electronic device or print out when boarding our buses. The customers will also receive a booking number that is required to change or cancel a booking.

It is the customers’ responsibility to contact our Customer Support team at [info@northernlightsbus.is](mailto:info@bustravel.is) regarding the details of their booking(s) - the number of passengers, contact details, pickup time and location. Should the customers fail to contact the Customer Support team in due time, NorthernLights Bus will not accept any liability for losses or mistakes.

NorthernLights Bus offers packages combining several day tours as well as transfers for a reduced price ("Special Offers"). They are only confirmed once manually processed by the booking team who will send by email the individual tickets along with the instructions to the customers.

## Departures and Pick up

The pickup time and location are indicated on the voucher provided by our Customer Support team. Any information regarding pick up time and location provided by any of our resellers need to be confirmed with our team at least 24 hours prior to the tour by email at [info@northernlightsbus.is](mailto:info@bustravel.is).

It is the customers’ responsibility to arrive at the designated pickup location at the exact time indicated on the voucher. Should the customers fail to comply with these conditions, NorthernLights Bus reserves the right to cancel the booking. NorthernLights Bus might in single cases grant a free rescheduling or rebooking to the customer, in those cases no refund, be it full or partial, will be issued.

## On board and during the tour

It is the customers’ responsibility to behave according to normal social standards towards the other passengers and the staff while on board and outside the bus during the visits. The company reserves the right to refuse or terminate service to any customer without obligation to explain or provide the reason in case of unacceptable behavior (see below cases). Furthermore, the company also holds right to refuse service and any further communication, plus right to communicate with relevant governmental agencies, in any case, pertaining to, but not limited to:

*   Physical, Sexual and Verbal harassment to staff or any fellow traveler
*   Threat, libel or slander of staff or any fellow traveler
*   Physical abuse or harm to others and oneself
*   Discrimination based on skin color, race, gender expression and identity, sex, age, religion, and bigotry
*   Fraud, theft or intention to cheat the company

Please note that any aggressive or discriminatory mode of communication (including phone and emails) will not be entertained and can lead to cancellation of your tour without any notice.

The Icelandic law requires each passenger to fasten their seatbelts while on board. Not complying with the law can lead to expulsion from the bus. 

Customers are given a certain time to visit each site - this time is given by the tour guide before exiting the bus at each stop. It is the customers’ responsibility to come back to the bus on time. If the customers fail to comply and are late or missing, NorthernLights Bus reserves the right to continue the tour as scheduled. In such events, the customers will have to find other means of transportation at their own expense. NorthernLights Bus will not provide any partial or full refund for the tour or any transportation used to return to the customers’ accommodation. The customers will have to meet us at our office during opening hours to collect their personal belongings potentially left on the bus.

Iceland is known for its ever-changing weather. It is the customers’ responsibility to check the forecasts prior to the tour and dress accordingly. We always recommend wearing warm, sturdy, wind and waterproof clothes during the tours - all year round in Iceland. All our tours include short or medium walks from the bus to the viewpoints/points of interest. NorthernLights Bus will not provide any equipment or clothes.

No liability is accepted for losses, theft or expenses that should occur on a tour. Such losses and expenses are the personal liability of the traveler. We advise all customers to have a travel insurance, as they travel at their own responsibility on tours and transfers.

## Cancellation right / right to return and refund

For rescheduling, re-booking and canceling please contact us via e-mail [info@northernlightsbus.is](mailto:booking@bustravel.is) and include your booking number.

In case of a cancellation of any tour by NorthernLights Bus (due to unfavorable weather conditions, technical difficulties or else independent of our control), you will be offered to:

*   Either reschedule to another date of your choice (free of charge and provided there is availability)
*   Or rebook to another tour (provided payment of the due amount before the tour if applicable and provided there is availability)
*   Or get a full refund

Customers joining the Classic Northern Lights bus tour, the Premium Northern Lights Bus tour, the Northern Lights Photography Tour or the Deluxe Northern Lights Bus tour, who do not see the lights due to low visibility, rescheduling to another date is only available on the Classic Northern Lights Bus tour (provided there is availability). If the customers book our “Retry Northern Lights Bus tour”, there is no refund possible

NorthernLights Bus reserves the right to cancel a booking when a tour was open to booking but should not have been available. In that case, the customers would be fully refunded if rescheduling is not possible.

All cancellations from customers should be notified via email to [info@northernlightsbus.is](mailto:info@bustravel.is) at least 24 hours prior to pickup time.

*   if a cancellation request from a customer is received with more than 24-hour notice, a full refund is given.
*   if a cancellation request from a customer is received with less than 24-hour notice or if the customers are a “no-show”, the trip will be charged full price.
*   If a cancellation request from a customer regarding a package consisting of multiple tours ("Special Offer") is received with less than 24-hour notice prior to the first activity or other booked item time, the whole package will be charged full price.

## Refunds

As a customer of NorthernLights Bus’s product, it is your responsibility to contract a personal health and travel insurance. Iceland is known for its ever changing weather and unforeseen cancellations due to weather can occur with very short notice. This section of our Terms and Conditions aims at presenting cases making it clear whether customers are entitled to a refund or not. 

Below is a complete list of cases and how the refund policy would apply: 

**Cancellations:**

*   The customer contacts us by email/phone/through the reseller’s platform at least 24 hours before the departure time -  full refund
*   NorthernLights Bus cancels due to too few passengers and the customers cannot reschedule or do not wish to be rebooked with another company -  full refund
*   NorthernLights Bus cancels due to bad weather conditions and the customers cannot reschedule or rebook to another tour -  full refund

**No Show:**

*   The customers got confirmed a wrong pickup location resulting from NorthernLights Bus’s doing:
    *   The customers can reschedule the tour to another day - free rescheduling only
    *   The customers can rebook the tour to another tour the another day - free rebooking only
    *   The customers can’t reschedule or rebook - full refund
*   NorthernLights Bus’s customer support team sent the customers the pickup confirmation email and it is confirmed that it was open (answered or not) and the customers were not found at their designated pickup location:
    *   The customers can reschedule to another day - free rescheduling only
    *   The customers can rebook to another tour another day - the customers will be charged the price difference (if applicable) 
    *   The customers can’t reschedule or rebook - no refund
*   NorthernLights Bus’s customer support team sent the customers the pickup confirmation email and it is confirmed that it was open (answered or not) and the customers were late at their pickup location, they took a taxi to meet us - no refund of the taxi fees

**Delayed/cancelled flights:**

*   The customers booked the tour/transfer starting within more than 3 hours from the landing time, for instance the customers are landing at 06.00 am at Keflavik International Airport and booked our Golden Circle Afternoon tour at 10.30 am. The Customer Support team will ask the customers to send their Flight confirmation:
    *   The customers can reschedule to another day - free rescheduling only 
    *   The customers can rebook to another tour another day - free rebooking only
    *   The customers can’t reschedule or rebook - no refund as the airline is responsible for granting compensation to their customers
*   the customers booked the tour starting within less than 3 hours from the landing time, for instance the customers are landing at 06.00 am at Keflavik International Airport and booked our Grand Golden Circle tour at 08.00 am. NorthernLights Bus’s customer support team will ask the customers to send their Flight confirmation - no refund as it is the customers’ responsibility to book tours allowing them enough time to reach their pickup location and flexibility in case of delays 
*   If the flight is cancelled, the airline is responsible for granting compensation to their customers - no refund

**Sickness/death in the family: **

*   the customers send an email overnight and ask to cancel because they got sick or someone back at home died/got sick. The customers can show a doctor’s note/new plane tickets to support their claim, full refund
*   the customers send an email overnight and ask to cancel because they got sick or someone back at home died/got sick. The customers cannot show a doctor’s note/new plane tickets to support their claim, no refund

Guests who are unable or unwilling to finish the tour due to their own personal decision or due to unforeseen circumstances such as sickness will be considered as a late cancellation and as such will not be automatically entitled to any refund either in part or in full. Based on availability we may offer the guest to reschedule but this decision is made entirely at the discretion of NorthernLights Bus and will be taken on a case by case basis.

## Price and Payment

Please note that prices online can change without notice. **The relevant price for a tour booked through our website(s) is always the one displayed to you during checkout when you enter your name and contact details.**The official price catalog is always the one that is published in our brochure. For the duration of the validity of the brochure, a customer can request to book for this price. The price on our website(s) can differ from the official price catalog.

All tours and activities must be fully paid before boarding the bus to guarantee your seat. No payment on the bus will be accepted. If your booking requires further payment, it will be processed over the phone by our Customer Support team via credit card details or at our office. Should the due payment be missing, we reserve the right to cancel your booking. Your credit card information as well as your personal contact details are confidential and shall not be shared with any third party without your consent.

## Confidentiality

The seller holds all information from the buyer in relation to the purchase as confidential. Under no circumstances will information be handed to a third party.


Terms and Conditions

# Privacy policy

## NORTHERNLIGHTS BUS PRIVACY POLICY

NorthernLights Bus is committed to maintaining robust privacy protections for its users.  

Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at northernlightsbus.is. “Service” refers to the Company’s services accessed via the Site, in which users can book and change bus tours. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here: https://northernlightsbus.is/about-us/policies, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

### I. INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, phone number and credit card information for payment, which you submit to us through the registration process at the Site.

**1.   Information collected via Technology**

To activate the Service you do not need to submit any Personal Information and you are able to browse our website freely. To use the Service thereafter, you do need to submit further Personal Information which may include: Full name, email address, age and telephone number. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:

*   to help remember your preferences on a site
*   to understand how you and other users are using the site
*   for logging in to a service or to make sure you're logged in securely

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

**2.   Information you provide us by registering for an account**

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

**3. Children’s Privacy**

The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at info@northernlightsbus.is.

 

### II. HOW WE USE AND SHARE INFORMATION

**Personal Information:**

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

**Non-Personal Information:**

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

 

### III. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

 

### IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us via email after which we will remove your email address from our mailing list. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

 

### V. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

 

### VI. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

 

### VII. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@northernlightsbus.is.

*Last Updated: This Privacy Policy was last updated on May 4th , 2018.*

 

## **Anti Discrimination**

### General Statement

NorthernLights Bus is committed to the philosophy of acceptance through commitment to diversity, justice and inclusion. At NorthernLights Bus we value our service is enriched by the race, ethnicity, age, religion, sexual orientation, gender identity/expression, socio-economic status, ability, culture, political philosophies, geographical backgrounds and intellectual perspectives of our customers, staff and management. We believe in our strength and unity through diversity, and that participating in a dynamically inclusive community provides a framework for successful and joyous service to our customers.

### Anti-Discrimination Policy

NorthernLights Bus prohibits discrimination against and harassment of any member of management, customer, employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender identity and expression. All personnel who are responsible for hiring and promoting employees and for the development and implementation of our services or activities are entrusted to support this effort and to respond promptly and appropriately to any concerns that are brought to their attention.

## Inclusion Initiative

Through an active and constructive engagement with diversity, our inclusion initiative consists of developing policies and encouraging environment that respect the dignity and civil rights of all persons, help prevent prejudice and discrimination, promote capacities for understanding diverse cultures, afford opportunities for mutual growth through multicultural cooperation, recruit and retain diverse staff and management, all with the aim of creating an atmosphere that is welcoming, hospitable and true to our commitment of providing unparalleled service through our motto of “More Nature, More Fun”. We believe that each and every member of our community - customers, employees, partners, and management have the right to ‘more fun’ and we ensure that nurturing a collaborative and inclusive environment.

## Statement for Customers

Our mission is to create a unique experience in Icelandic nature for all of our passengers. Customer satisfaction is our main goal, and we provide the best service to our customers based on our philosophy of acceptance through the commitment to diversity and inclusion. We are committed to welcoming our customers from diverse backgrounds. And, you have the right to enjoy and have fun on all of our tours without being harassed, discriminated or abused. You don’t have to deal with it alone. Please ask our friendly staff, so they can help!


Privacy Policy

Join us for an journey out into the cold Icelandic night to hunt for a glimpse of the northern lights, aurora borealis.

Join us on a hunt for the Northern Lights: nature's silent firework display!

nlb featured

## Northern Lights Tours

Visible between end of August and mid April, the **Northern Lights** (or **Aurora Borealis**) are a sight not to be missed when visiting Iceland.

Tours can take anywhere between 3-4 hours and take you to a variety of different locations depending on the forecast made by our amazing northern lights team. We work hard to try and find the best locations with the best conditions to optimize your viewing experience and of course our guides will have all the information you need to learn about these gorgeous dancing lights.

Below you will find our collection of Northern Lights tours, each offering a slightly different way to experience the lights and in addition to this across our site you will find plenty of information and resources about the Northern Lights.


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# About

Northern Lights Bus is a small section of Bustravel that specialize in the wonders of the Nortern Lights.


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