Frequently Asked Questions

Information about the tours...

All our guides are professional English speakers. We encourage you to ask questions during the tour.
All the tours are suitable for ‘everyone’ but on our Northern Lights Tours the age limit is 8 years.
What is the difference between Premium vs Classic? A: Premium tours are operated on a Mercedes minibus, seating less than 18 passengers. Classic is operated on our comfortable coaches, seating up to 65 passengers.
Our tours do not include food (unless otherwise specified in the tour itinerary).
We have plenty of room for storage for those who need to bring along larger carry on items such as: luggage, fold up wheelchair, strollers.
Once you have booked with us you have access to your own booking information. By selecting here to manage my booking . This will allow you to adjust anything needed to arrange your tour as needed.
All lost and found items are collected, logged, and stored. We advice to stop to our office to retrieve and find your item. It is good to email us with the description of the lost item if you are unable stop directly to our office. If you are unable to retrieve your items in person and need them shipped to you, passenger must purchase their shipping label here. This must be noted once the post takes possession of items we release all liabilities of how items are arrived. Every month all items not claimed will be donated to our local Red Cross.
We only pick up and drop off in Reykjavik city center. All accommodations that are within in the downtown area may not be possible for our buses to access, so we must redirect to designated Tour Bus Stops. The bus stops are regulated by Reykjavik city council and can be found in this map here.

About our vehicles...

We operate the tours in different sizes of buses. The size of the bus depends on the number of bookings. Our premium tours are guaranteed on a small bus.
Our fleet consists of new Mercedes-Benz coaches, Mercedes-Benz sprinters and Setra coaches. Our goal is to have all buses younger than 12 months.
All our vehicles meet all the requirements to operate tours in Iceland.
We have storage space on the buses to store suitcases or a wheel-chair if necessary.

Our drivers and guides...

All of our drivers and guides are experienced with all the necessary licenses to transport passengers in Iceland.
All our guides are professional English speakers.
Our guides are happy to answer questions you may have during the tour.

Pick up information...

We offer free pickup from the Tour Bus Stop 12 (opposite Storm Hotel)
We also offer an additional pick up from several accomondations and bus stops in Reykjavík.
We do not pick up or drop off in Hafnafjörður, Kópavogur, Garðabær, Keflavik or Grindavik.
We do not pick up from private accommodations - Air BnB. If your accommodation is outside of Reykjavík, the easiest pick up locations to reach are BSI Bus Terminal or Hlemmur square, where most city buses stop.
You can find information about local buses in Reykjavik and Iceland on the website of strætó, the city bus operator
You will be dropped off at the same location you have been picked up from - when possible depending on traffic and the size of the street. Or you can ask the driver to drop you off at another location in downtown Reykjavík. If so, please arrange this while being at one of the sites, not right before reaching Reykjavik, to avoid drop off taking too long time and misunderstandings.
You do not need to print out the tickets. Save them on your digital device to show the driver when getting on the bus.

Payments

We accept all major credit and debit cards. For cash payment we preferably accept Icelandic Krona, if you want to pay with another currency, please contact us as early as possible on [email protected]
You can find the official exchange rates for ISK on the website of the Icelandic Central Bank or a currency converter here.
Based on our terms and conditions we require a 24 hours notice for cancellation of a tour to qualify for a full refund.
We will always post any holiday or seasonal promotions on our social media outlets @northernlightsbus

What to wear on a tour...

Iceland is a place with very unstable weather so you can expect anything at any time.
Warm, wind- and waterproof clothing is recommended.
During the winter you may find icy walkways so having a pair of ice-grips is not a bad idea.
All our tours are rather easy going so no need of any special gear.

Special Offers

When booking a Special Offer or Northern Lights Bus Package, select the day of your arrival in Iceland in the calendar.
A few weeks prior to your arrival in Iceland, the tickets for each tour and transfer will be sent by email. All the necessary information - pick up times, locations, tour operators, contact details etc. are provided in the same email.
The tours in the Special Offers and Northern Lights Bus Packages have to be spread over several days. You select the dates you wish to join the tours during the booking process.

Northern Lights Bus

Northern Lights are a natural phenomenon and depend on the sun activity and the cloud coverage. Therefore, the tours are operated depending on weather and aurora forecasts. Around 17.00 we can tell if the tour will be operated or not. If not, we will contact you and offer you to reschedule for free for the next day.
If the tour gets cancelled all the nights of your stay in Iceland, you can get a full refund.
If you go on the tour and no Northern Lights are seen, you can reschedule for free for as many times as you can. Please send us an email at [email protected] to reschedule.
Northern Lights are only seen in darkness. Chances are higher between end of August and mid April.
The bus departs from Reykjavik and heads out to the direction where conditions are best - no cloud coverage and no light pollution. Follow the guide’s instructions when getting off the bus. Please be careful when walking around in the darkness.
Warm clothing as well as crampons are recommended.
A hot drink and a treat will be served during the tour.

Cruise ships

It takes around one to one and a half hour for people to disembark from the ship.
People on a cruise ship have to be back at the harbor 1 hour before the ship leaves.
The bus will be parked at the right hand side after you get out of the Icewear shop inside the cruise terminal.