Need some support?
If there is anything you need please do not hesitate to contact our awesome customer support team.
Got questions? Need help?
If there is anything you need please contact us through
- by sending us an email to [email protected]
- by calling us on +(354) 5393 888
- We try to respond as soon as we can but outside of Icelandic business hours in you might experience slight delays.
If you need to make changes to your reservation we'll do our best to accommodate. In most cases the booking can be changed directly as long as there open reservations. Sometimes if the date of travel is very close then a small change fee might be applied.
You can also log into my.bustravel.is and make changes to your booking yourself!
For rescheduling, re-booking and canceling please contact us via e-mail [email protected] and include your booking number.
In case of a cancellation of any tour by NorthernLights Bus (due to unfavorable weather conditions, technical difficulties or else independent of our control), you will be offered to:
- Either reschedule to another date of your choice (free of charge and provided if there is availability)
- Or rebook to another tour (provided payment of the due amount before the tour if applicable and provided there is availability)
- Or get a full refund (only available if this was the first try)
NorthernLights Bus reserves the right to cancel a booking when a tour was open to booking but should not have been available. In that case, the customers would be fully refunded if rescheduling is not possible.
All cancellations from customers should be notified via email to [email protected] at least 24 hours prior to pickup time.
- if a cancellation request from a customer is received with more than 24-hour notice, a full refund is given.
- if a cancellation request from a customer is received with less than 24-hour notice or if the customers are a “no-show”, the trip will be charged full price.
- If a cancellation request from a customer regarding a package consisting of multiple tours ("Special Offer") is received with less than 24-hour notice prior to the first activity or other booked item time, the whole package will be charged full price.
If you have any feedback, either good or bad we would love to hear it. We want to guarantee that the products we sell are of the highest quality.