Travelling to Iceland
From the 15th June citizens and residents of EU and Schengen countries can travel to Iceland, with some conditions. It is likely that from the 1st July citizens of other countries will also be able to travel to Iceland. For more information on travelling to Iceland and entrance requirements please visit the website of the Icelandic Directorate of Immigration. Visitors older that 15 years old arriving in Iceland must undergo an on the spot test at Keflavik airport or immediately quarantine for 14 days. For more detailed information, and to follow the updates we advise all travellers to visit the Government of Iceland’s website.
Our customer support team is available every day from 08:00 to 16:00 to ensure all your enquiries are met promptly and efficiently. If you have any questions please do not hesitate to send us an email and we will answer as quickly as possible. All emails should be sent to: [email protected]
All our tours are available to book, and we are happy to consider any requests for custom private tours. We’d love to hear from you, so don’t be shy!
Safety on our tours
The safety of our customers and staff is our number one priority and we fully comply with Icelandic law. With regard to hygiene regulations relating to COVID we strictly follow the rules and advice provided by the Icelandic Directorate of Health, the Icelandic Government and the World Health Organisation. We understand the importance of safe travel so we have also proactively implemented extra precautions.
- Guides and Drivers wear masks.
- All passengers, 8 years and older, are asked to bring and must wear masks.
- Masks are available to purchase upon request if required.
- All our buses are cleaned and disinfected after every tour.
- Touchpoints in the vehicles are disinfected at every stop.
- All clothes worn by staff are washed on a hot cycle after every tour.
- Passengers are requested to wear clean clothes whilst travelling with us.
- Hand sanitizer and soap are available for use on all our vehicles.
- Instructions on how to avoid infection can be found in all our vehicles.
- We maintain distancing on our vehicles by requesting travel companions to sit together, and all passengers remain in the same seat for the duration of the tour.
- Outside our buses we request that our guests keep a 2-metre distance between other travellers, not including their own travel companions.
- The consumption of food and hot beverages is not allowed in our vehicles.
- Passengers are asked not to enter our buildings, and to join their tour at their designated bus stop.
- All tours must be booked online. Unfortunately, we cannot take bookings in our offices. Please call, message or email us if you are experiencing any difficulties and we will gladly assist you.
- All passengers are responsible for their property. We will hold lost property for 24 hours, unless a passenger specifically requests otherwise.
Our cancellation policy remains unchanged and is as flexible as before.
All our regular day tours are refunded fully if cancelled more than 24 hours prior to the departure time. When a cancellation request is received less than 24 hours prior to departure no refund can be given.
Our Golden Circle and Blue Lagoon tour, and all our private tours require notice 48 hours prior to departure.
We understand that travel can sometimes be unpredictable. Please contact us if you have any concerns or unexpected issues arise. We will do our best to accommodate you, and we can reschedule free of charge if there is availability.
Healthcare in Iceland: What to do if you get sick
When travelling to Iceland we always strongly advise all our passengers to purchase comprehensive travel insurance. Travellers who need to visit a doctor in Iceland should make sure they bring an insurance card or papers, and a valid passport and/or international identity document.
Whilst the likelihood of COVID19 infection in Iceland is very low, healthcare facilities around the country have still prepared robust response plans. The Surgeon General, Alma Möller, has confirmed that the National Hospital is well-equipped to handle coronavirus patients, with specialised equipment in perfect condition.
- If you think you have been infected with the coronavirus, health officials recommend that you immediately self-quarantine and call 1770 (+354 544 4113). Do not visit any healthcare centres unless you are explicitly directed to.
In the very unlikely event that you contract COVID19 in Iceland, and develop respiratory issues or other complications related to the virus, you will be hospitalised in one of the main two hospitals in Iceland. One is located in the very centre of Reykjavik, and the other is in the Reykjavik suburbs, about a 10-minute drive from downtown. Iceland is renowned for its excellent healthcare, and for insured travellers’ in-patient hospitalisation is free. Keep in mind that ambulance services cost a fee.
Main Hospital - Landspitali\
Hringbraut 101, 101 Reykjavík, Iceland\